Order Management Efficiency – Dealer Operations
A pioneer in Pump and Machine Manufacturer in India, embarked on a journey of Smart factory and Scalability. This case study outlines the strategic initiatives and impactful changes implemented that led to a significant increase in the Smart factory setup and Automation.
Case Details
Industry: Machine Manufacturer
Tags: Distribution, Dealer Operations, Automations
Project Duration: 3 Month
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The Before
- Order processing depended largely on manual data entry, raising the risk of errors.
- There was a lack of integration between order processing and inventory systems causing delays and tracking challenges
- This inefficiency led to frequent follow-ups and miscommunication between dealers and production plants.
Challenges
- Manual data entry resulted in frequent errors during order processing.
- There were considerable delays in order placement and tracking.
- Miscommunication between dealers and production plants created inefficiencies.
- The absence of an integrated system hindered the management of order history and reorders.
Transformations
- An integrated order management system for smooth order placement, tracking, and reordering.
- Draft orders facilitated for credit-checked scenarios.
- Multi-channel notifications provided timely updates to stakeholders.
- Unified systems enabled real-time, data-driven decision-making.
Results Achieved
- Order Processing Time: Cut by 50%, enabling quicker order placement and fulfillment.
- Error Reduction: Order processing errors decreased by 70%, enhancing reliability
- Dealer Satisfaction: Boosted by 40%, as dealers gained the ability to manage orders autonomously and efficiently.
